Questions and Answers

Odluku o transportu biološkog materijala donela je Vaša bivša kompanija. Vaša bivša kompanija je odlučila da poveri ovu uslugu našoj banci, zbog toga što se FamiCord Group smatra najpouzdanijom bankom od svih Evropskih banki, najviši standardi skladištenja, i mnogo godina odličnog finansiskog stanja.

FamiCord Group is, by all means, the largest stem cell bank in Europe and one of the largest in the world, storing around 500 thousand different stem cells specimen for nearly 385 thousand families, not counting samples transferred from your former cryopreservation provider. FamiCord Group is present directly or indirectly in: Albania, , Bosnia & Hercegovina, Croatia, Denmark, Germany, Egypt, Estonia, Italy, Hungary, Kosovo, Northern Macedonia, Montenegro, Latvia, Lithuania, Poland, Portugal, Romania Serbia, Slovenia Spain, Sweden, Switzerland, Turkey, the UK and Ukraine. The FamiCord Group’s 11 ultra-modern and specialized laboratories process over 37% of the umbilical blood portions collected annually in Europe. FamiCord Group has a robust financial background, the FamiCord Group parent company (PBKM) is controlled by German investment fund Active Ownership Capital. 

FamiCord Group, the highest quality laboratory in Warsaw is one of the largest and modern in family stem cell banking sector worldwide and it holds accreditations of national and international authorities and many renowned institutions including the American Association of Blood Banks (AABB), International Organization for Standardization (ISO), Technischer Überwachungsverein (TUV).

If you would like to learn more about FamiCord Group, please check it out at https://famicordcryobank.ch/home.

We are not a party to contracts between you and your cryo preservation provider, therefore we are not able to provide the reason why the previous cryo preservation provider contacted the customers in the manner they actually did.

It is worth mentioning, that the transfer of the material to Poland was conducted under emergency cirmumstances and was supposed to ensure the continuity of the storage of the biological material.

FamiCord Group managed to save samples of your former cryopreservation provider ccustomers, but had no impact on its information policy. We as FamiCord Group assume that the right to information is one of the key rights of the client, so we try to reach the clients and inform about the situation.

In order to check whether your material is stored, you will have to provide information that will enable us to identify the material sample and at the same time verify your right to this biological material. Typically sample has been split into few subunits.

Please provide such data at  https://famicordcryobank.ch/contact-for-clients-of-the-former-service-provider/check-your-sample

When filling out the form, please note whether you provide data in the required format. To confirm that your form has arrived at FamiCord Group, you will receive an automatic return message to the e-mail address you provided.

Confirmation of the storage of all your samples in the FamiCord Group laboratory will be send as soon as possible. Usually it should take no more than one week from the date of filling form with rare exceptions explained below in text. If we only find at least one subunit belonging to a family this family will be promptly informed about it.

Please remember that under GDPR regulations, in order to inform you regarding stored samples we need your explicit consent – that is why, filling the provided form is important!

FamiCord Group manual check was done rack by rack and container by container. That was much more efficient than looking for all the samples belonging to a particular family. However at this point this first stage of verification is finished and most of the Parents received their confirmations. In conclusion, we are able to answer the families with much bigger confidence than a year ago as to whether and where their samples are stored.

Overall, we have checked the biological material located in 58 storage containers. It is important to mention that the biological material collected from one child could have been divided into up to 8 different cryopreserved parts (subunits). Each of those subunits could be of different type of package, size and located in different storage containers. Each sample had to be scanned and matched with the customers’ records in our database. All of that made our work extremely difficult and time consuming. It was the largest project of its kind in the world.

The manual verification was made, based on electronic data we have received from your former cryopreservation provider however the data were not complete and contained a lot of errors which should be corrected. For the Parents who are still waiting for the confirmation of their children's biological material we have opened the next stage of verification, which will be focused on additional verification of the codes with our documentation or scanned versions of it. We estimate it can take another few months so we will be very grateful for your patience and understanding. We are doing our best to provide the Parents with reliable information regarding the biological material of their children.

That could happen when at the moment of placing the request by the Parent his sample was already found. Also, if the number of the agreement with your cryopreservation provider was not entered into the contact form in a correct format - there are spaces, dots or typos, our system will not be able to automatically match the contact details with the child's information. Usually the correct format of the agreement number is: XXX/XX/XXXXX - where the middle section is the year of concluding a contract. The other reason the Parents might wait is that the electronic information we have received is not complete. That is why we have closed the first stage of verification and opened a second one, based on paper documentation. We feel fully responsible for providing you correct and true information. Therefore, we send confirmations as soon as we verify the location of the sample and not by the date of receipt of the request.

When filling in our contact forms you must enter the contract number - if you leave this field blank, the form will not be sent. However, if you don't know the contract number, please type "I don't know" and then include any additional details in the comment. The contract number contains very useful information which enables FamiCord’s specialists to verify whether the biological material is stored in FamiCord’s laboratory easier and quicker. However, the lack of the contract number does not limit your rights to the biological material. Such situation more effort both from yourself and our staff will be required to confirm your rights to the samples. In particular, we may request certain additional information or documents. To be able to do this – please remember to provide us with correct e-mail address. Nonetheless, we, as FamiCord Group – a company focused on meeting the needs of Parents and taking care of biological samples of your children, will do our best to identify your samples.

FamiCord Group has the most experience in Europe with the safe transport of stem cells to transplantation centres all over the world. It means that during the transfer, all the standards and requirements (technical, medical and legal) regarding biological material transport, are met.

So far we have sent several units transferred to our laboratory, for transplantation.

FamiCord Group will support Parents throughout the procedure and will be responsible for the release of the material to the clinic. During this process we will ask the Parents to send us a set of signed documents e.g. permission for conducting the tests on the reference sample and for sharing the documents with the transplant centre. After completing the formalities, our Medical Director gives permission to release the sample. FamiCord Group will organize the safe transport of samples to the clinic.

If Parents have signed a new agreement with FamiCord Group and they have also added the Transplant Assistance Package to the contract, we will not charge them. The only costs on the Parents/clinic side are the costs of the genetic compatibility test (HLA test) of the transplant recipient.

If the Parents did not conclude any contract with FamiCord Group before, we need to sign a special agreement for the release of the biological material, so we can have a legal base to follow the release procedures. Parents will be charged (at market rates) for the storage until the moment of signing a contract, testing and issuing the sample and also for the transport to the transplantation clinic. Of course when concluding this special release contract, Parents cannot purchase the Transplant Assistance Package anymore, therefore all the logistic costs are on their side.

If you need to use your biological material, please contact us as soon as possible, so we can assist you with the process and provide you with all the necessary support. Contact us on: info@famicordcryobank.ch or call us: https://famicordcryobank.ch/it/contatto-per-i-clienti-cryo-save-ag-in-liquidazione/contattaci

For each contract, samples of biological material are divided into subunits. Usually, the umbilical cord blood sample is divided into two subunits. If the Parents decided to store the umbilical cord, it is also often divided into two subunits. In our email storage confirmation sent by FamiCord Group we provide you with numbers of such subunits.

As far as we know not all Parents have received certificates from their former cryo preservation provider with sample numbers or have been certified only for cord blood or only for umbilical cord, therefore they may not recognize these numbers. For this reason we are now adding the former cryo preservation provider’s contract number to the confirmations we send.

Takav slučaj bi trebao da Vas zabrine ukoliko ste potpisali ugovor sa kompanijama :

We would like to inform you that after verifying location of at least one sample of your child, you can conclude a contract with the FamiCord Group. Completing the formalities will allow FamiCord Group to ultimately assume full responsibility for the stored samples and, if necessary, release them to the owners for use in therapeutic therapy.

You may review the terms and conditions of the contract and the contract conclusion manual at any time under https://famicordcryobank.ch/agreement

If you will decide to sign the contract with FamiCord Group please follow the instruction under the following link https://client.famicord.eu

By deciding to sign a contract with FamiCord Group, you are guaranteed that all storage payments made to your former cryo preservation provider will be honoured - which in practice means that you will not incur any costs until the prepayment period expires.

There is no need to send back the signed contract as the contract can be concluded online. Also a copy of the contract will be available on the client’s panel with an electronic signature of authorized persons. To sign the contract with FamiCord Group, please check following link https://client.famicord.eu

Sve dok je Vaša bivša firma koja Vam je pružala uslugu nije u procesu likvidacije i nije izbrisana iz Švajcarskog trgovačkog registra, uzorci će biti sigurni u FamiCord Group laboratorijama. Nakon tog vremena klijent će morati da odluči kako i gde želi da mu uzorci budu čuvani.

akonodavstvo ne obezbedjuje eksplicitnu proceduru za "napušten" biološki materijal.Propisi dozvoljavaju na primer uništenje takvog materijala, jer to piše u ugovoru izmedju banke matičnih ćelija i klijenta.FamiCord Group nema pravo da se poziva na odredbu iz tog ugovora prilikom odlučivanja o daljem rukovanju uzorcima. FamiCord group je u potpunosti svestan koliko je biološki materijal koji sadrži matične ćelije u budućnosti bitan.Dok se ne potpiše nov ugovor ili se ne donese odlukuka (na primer o uništenju) nema kontrakularnih propisa za naknadu skladištenja uzoraka.

U takvoj situaciji, FamiCord Group će biti u obavezi da se povinuje zahtevu ovlašćenog lica, ali može zahtevati od klijenta da nadoknadi tržišne troškove uzorka i njihovog obezbedjenja i skladištenja u laboratoriji FamiCord Group.

Takođe mora se naglasiti da će u svakom slučaju i u bilo koje vreme FamiCord gropu poštovati važeće zakonske propise i odluke zvaničnih organa u vezi sa skladištenjem biološkog materijala koji se prenosi u laboratorije FamiCord Group.

By deciding to sign a contract with FamiCord Group, we guarantee that all storage payments made to your former cryo preservation provider will be honoured – which, in practice, means that you will not incur any costs until the prepayment period expires.

Execution of the contracts with FamiCord Group does not require termination of the contract between Parents/Child and your cryo preservation provider. It is discretionary decision of the parents what to do with their existing contract. Contracts create legal relations only between their parties, so execution of contract with FamiCord Group formally, does not affect existence of the contract with other entities and your rights arising from such a contract.

It is understandable that termination of the contract with your current cryo preservation provider prior to the execution of a contract with FamiCord Group may provide more clarity in the legal relations, but it is not necessary and in any way required by FamiCord Group.

We - as FamiCord Group, believe that the contract should be signed without undue delay, as it is necessary to properly secure the samples that are safely stored PBKM FamiCord high-tech Laboratory. We do not have the legal authority to store them for all the years for which the contract with your initial cryo preservation provider has been signed. Bear in mind, that liquidation of will necessitate decisions by the Client as to the exact manner of continued storage of the samples in accordance with all applicable standards.

FamiCord Group feels responsible for the stored samples since the moment of receipt from your cryo preservation provider’s laboratories.

To mutually regulate the relations between Parents and FamiCord Group, FamiCord Group proposes to conclude contract for storage in subscription model (clients pays less than 100 Euro per annum) or prepayment model (client will prepayment for desired amount of years). What is important, those payments will be due when period of storage for which the client already paid his/hers initial cryo preservation provider will be over. We do not expect any payments from Parents. What is more, until that time clients are free to do anything with their samples (including move to another bank). In such scenario no payments for storage will be due to FamiCord Group.

We believe this is a fair proposal for our clients.

Šta FamiCord Group dobija od skladištenja uzoraka? Naš primarni cilj bio je da pomognemo kompaniji i onima koji su pod uticajem situacije odnosno klijentima. Da se ništa nije preduzelo uzorci klijenata bi bili dovedeni u rizik.FamiCord Group je društveno odgovorna kompanija. Verujemo da je naša obaveza da pomognemo porodicama u nevolji.

Napravili smo dodatne troškove( tako što smo otvorili posvećen višejezički kol centar, ručni postupak provere uzoraka, zaposli advokate i tako dalje...) i mi nemamo nikakav profit jer se staramo o uzorcima koji su došli iz cele Evrope.

For Parents who have become our customers, we intend to communicate openly – just like in the case of all other our clients.

In accordance with our procedures, an e-mail is sent one month before the first invoice is issued for the next billing period. Subsequently, further relevant invoices will be sent to customers, both by e-mail and successively placed on the Customer Panel.

At the same time, we would like to inform you, that we intend to send out information, concerning the end of prepayment period stated in your former cryo preservation contract.

However, please bear in mind that FamiCord Group complies with the European laws, in particular with the GDPR. Therefore, we will be able to contact you only upon providing us with your consent, which can be acquired by completing the form at our website: https://famicordcryobank.ch/contact-for-clients-of-the-former-service-provider/check-your-sample.

As long as your former cryopreservation provider is not liquidated and deleted from the Swiss commercial register, the samples will be safe in FamiCord Group laboratory. After that time the client should make a decision as to how and where the samples are to be stored.

The legislation does not provide an explicit procedure for dealing with "abandoned" biological material. Regulations, allowing e.g. to destroy such material are included in contracts between the cell bank and the customer. However, FamiCord Group has no right to invoke the provisions of such agreements when deciding on further handling of samples.

FamiCord Group is fully aware of how important biological material containing stem cells may be in the future. Until a new agreement is concluded or a decision is made on further handling of the samples (e.g. their destruction), there will be no contractual regulations concerning remuneration for storage of the samples. In such a situation, FamiCord Group will be obliged to comply with the request of the entitled person but it may require the client to reimburse the market costs of releasing samples and their securing and storing in FamiCord Group’s laboratory.

It must be also emphasized that in any case and in any time, FamiCord Group will comply with the applicable regulations of law and decisions of the official authorities concerning the storage of the biological material transferred to FamiCord Group laboratories.

The FamiCord Group stores samples, among others, in 12 laboratories located in 8 countries, such as Poland, Switzerland, Germany, Portugal, Hungary and others. In the contract or by means of a separate statement, the customer will be able to indicate, where their samples are to be transferred, from the FamiCord Group laboratory in Warsaw for further storage. A fee for transferring biological material from the FamiCord Group laboratory in Warsaw to one of the laboratories that may be mentioned in the contract, will be indicated in the Price Table in the contract.

We strongly recommend to leave the material where it is currently stored – in Warsaw, Poland. For the time being, only around 5% of Parents made the choice to relocate their samples outside of Warsaw. FamiCord Group Central Laboratory in Warsaw, Poland is the largest and ultra-modern laboratory of the Group, which means that all restrictive safety and medical standards are met.

Customer service will be provided by FamiCord Group, another entity from the capital group or a subcontractor, so the customer will have the opportunity to contact the provider in their native language, if possible. The customer who enters into a contract with FamiCord Group will always be informed about the customer service entity and will receive the relevant contact data of such an entity. Our customer service is based in various European countries.

We would like to inform, that FamiCord Group hotline is open for you from Monday to Friday 9:00 - 16:00 CET in the following languages:

  Bulgaria (Bulgarian and English) +48 221 230 299

 Germany (German and English) +49 34122389 994

 Hungary (Hungarian and English) +36 14453973

 Italy (Italian and English) +39 0289735043

 Netherlands (Dutch, German, English) +49 34122389994

 Serbia (Serbian, Croatian, Bosnian, Montenegrin and English) +38 1114250189

 Spain (Spanish and English) +34 937370283

 Switzerland (Italian, German, French and English) +41 315087679

 Poland (Polish and English) +48 224364050 IVR: 1,4

You can contact us also by e-mail at: info@famicordcryobank.ch

Discounts for subsequent contracts are as follows:

• Second child - 20%
• Third child - 30%
• Fourth child - 40%

Discounts will be added in the e-shop, based on the previous contract number.

FamiCord Group will respect payments already made by customers to their former cryo preservation provider’s account. Payments for a storage period of up to 20 years will be accepted without proof of payment. If the pre-paid period is longer than 20 years, FamiCord Group may ask Parents to provide proof of payment, but there is no need to do that immediately. If the necessity arises after the conclusion of the contract, we will contact the Parents regarding this matter.

If the customer concludes a contract with FamiCord Group, all payments for the storage of the biological material made to your initial cryo preservation provider will be fully recognized by FamiCord Group and the Customer will be required to pay another fee only after the end of the already prepaid period.

For instance, in the that case somebody made a contract with cryo preservation provider in 2007 for 20 years, we will store the samples free of charge until 2027. Payments for a storage period up to 20 years will be accepted without proof of payment. If the pre-paid period has been longer than 20 years, FamiCord Group may ask the Parents to provide a proof of payment, but there is no need to send it to us immediately. If the necessity arises after the conclusion of the contract, we will contact the Parents regarding this matter.

As indicated above, FamiCord Group accepts all payments for the storage of biological material without asking for proof of payment (for storage periods up to 20 years).

Without access to former cryo preservation provider's billing records, i.e. payment details and invoices, we assume in each case, that the contract period has been paid in full. In any case that, if payments to your initial cryo preservation provider have not been made in full, they are owe to their former cryo provider. We treat any payments referred to in clients contracts as having been made in full.

Mi smo već izdali hiljade novih sertifikata za klijente koji su odlučili da potpišu ugovor sa FamiCord Group.

Prenos novosakupljenog biološkog materijala u Bioschin se odvijala prema predhodnom dogovoru Vašeg bivšeg pružaoca usluga i Bioschin-a kako bi se osigurala adekvatna priprema i kontinuitet skladištenja pod potrebnim uslovima, koje Vaša bivša kompanija nije mogla tada da garantuje.

Većina uzoraka koja se čuva u Biosckin-u su uzorci dece koja su rodjena 2019 godine i kasnije. Prevezeni su u Biosckin jer je Vaša bivša kompanija već bila zatvorena i moralo je odmah da se započne sa pripremom biološkog materijala kako ne bi došlo do gubitka materijala.Bezbednost biološkog materijala je u ovom slučaju bio prioritet u odnosu na davanje informacija roditeljima, jer je od toga zavisio kvalitet matičnih ćelija.

Biosckin, Molecular and Cell Therapies, S.A. is a health biotechnology company whose main activity is the cryopreservation of stem cells from cord blood and cord tissue developed in its specifically created laboratory in 2006.

Biosckin's laboratory is authorized by the Directorate General of Health and specializes in the analysis, processing, cryopreservation, storage and distribution of stem cells from umbilical cord blood and cord tissue, complying with all legal and quality requirements applicable to this activity, namely Law No. 12/2009 of March 26 and Netcord recommendations.

Owner of a Research, Development and Innovation (RDI) nucleus, named BioMat&Cell, Biosckin is also dedicated to the development and research of cellular products aiming their use in Regenerative Medicine/Tissue Engineering, in association with biomaterials. The company is currently certified by ISO 9001 and NP4457.

The operation to transfer the newly collected biological material to Biosckin took place under a prior agreement between your former cryo preservation provider and Biosckin in order to ensure adequate preparation and continuity of storage under the required conditions, which your former cryo preservation provider, Switzerland was unable to guarantee at this stage.

At the beginning of 2019, containers with the biological material of about 98% of its customers were safely transported from local facilities to the biggest of the FamiCord Group laboratory located in Warsaw, Poland. However, a small part of the biological material was stored in Biosckin, mostly belonging to the customers whose samples were collected after the last transfer of the containers to Warsaw in June 2019.

In order to help these customers, we as FamiCord Group was negotiating with Biosckin which resulted in an agreement that enabled the transfer of great part of client samples from Biosckin under FamiCord Group control to Warsaw in May 2020.

We ensure that during the transfer, which was supervised by a group of experts, all the medical and safety standards and requirements for the transportation of biological material were observed. We would like to also assure you that during the transfer operation all the standards and requirements (technical, medical and legal) regarding biological material transport were met. Cryogenic containers were equipped with special sensors to measure temperature.

In order to check whether your biological material is stored by FamiCord Group in Warsaw, you will have to provide information that will enable us to identify the material sample and at the same time verify your right to this biological material.

Please provide such data at  https://famicordcryobank.ch/contact-for-clients-of-the-former-service-provider/check-your-sample.

Veliki deo banki matičnih ćelija je registrovan u Pfäffikon, Švajcarska uzorci koji su transportovani u Biosckin su uzorci klijenata čija su se deca rodila 2019. Transportovani su tamo zato što laboratorije njihove bivše firme već bile zatvorene i prenos je morao da se dogodi odmah kako se ne bi gubio biološki materijal.

Upitni uzorci ne mogu biti transportovani u FamiCord Group, zato što biološki materijal dece koja su rođena u maju 2019 išli su direktno u Biosckin da se obrade i zamrznu i skladište bezbedno.

We always act with the best of our knowledge. At the time FamiCord Group had no knowledge regarding exactly which ones and how many samples are in Biosckin possession. We only had information that they might be stored as a part of the biological material of cryo preservation provider's clients, especially from children born in 2019 in Portugal.

FamiCord Group negotiated with Biosckin to obtain information on the remaining samples. The resulting agreement allowed the transfer of most samples under FamiCord Group control.

Biosckin-ova i banka matičnih ćelija sa registrovanim sedištem u Pfäffikon, Švajcarska su laboratorije koje poseduju sve neophodne akreditacije i ispunjavaju sve medicinske i bezbednoste standarde za skladištenje biološkog materijala.

Legal regulations concerning the transfer and the storage of the biological material require that the stem cell bank has access to certain information concerning the biological material and its donor. It is necessary for proper effectuation of its obligations as an authorized stem cell bank, in particular to ensure traceability of the stored samples from donor to recipient and vice versa. That’s why we received the necessary database from stem cell bank with registered office in Pfäffikon, Switzerland, together with the samples that we were about to transfer.

The controller of your personal data shall be Polski Bank Komórek Macierzystych S.A. (PBKM), with its registered seat at al. Jana Pawła II 29, 00-867 Warsaw. PBKM appointed a person responsible for personal data processing, i.e. the Data Protection Officer, whom you may contact at the e-mail address: inspektor@pbkm.pl regarding any matters related to personal data processing and rights related to data processing.

However, such data are limited and they are used only for proper and lawful storage of the biological material and FamiCord Group takes every effort to process them in compliance with the applicable law, in particular:

• Directive 2004/23/EC of the European Parliament, and of the Council of 31 March 2004 on setting standards of quality and safety for the donation, procurement, testing, processing, preservation, storage and distribution of human tissues and cells;
• Commission Directive 2006/86/EC of 24 October 2006 implementing Directive 2004/23/EC of the European Parliament and of the Council as regards traceability requirements, notification of serious adverse reactions and events and certain technical requirements for the coding, processing, preservation, storage and distribution of human tissues and cells and
• Commission Directive (EU) 2015/566 of 8 April 2015 implementing Directive 2004/23/EC as regards the procedures for verifying the equivalent standards of quality and safety of imported tissues and Cells.

The following categories of personal data are involved:

• contact and identification data such as inter alia name, address, e-mail
• special categories of personal data e.g. health-related data (due to storing of umbilical cord blood and/or other biological material)

We understand how difficult and disturbing the whole situation is for the Parents, but we receive thousands of e-mails weekly and although we try to respond as quickly as we can, sometimes it takes more time than we would like to.

If you send us an e-mail at info@famicordcryobank.ch you can be sure that you will receive an answer. Sometimes it takes a few hours, but often (e.g. following important events) this time can be extended to several days. But we always answer.

Our helplines works every day from 9 to 16 CET. There are several of them, but sometimes even that's not enough. As with emails, it's harder to get through when thousands of customers try to get information at the same time. Please remember that the consultants of each of our 6 hotlines  https://famicordcryobank.ch/contact-for-clients-of-the-former-service-provider/call-us  can help you, as long as you know the language supported by the number. So if you're Italian and have trouble calling an Italian helpline, but you speak English, you might as well get help at our others numbers dedicated to customers whose samples have been transferred to Warsaw. Try each of these numbers, and you'll be able to get a call to a consultant much faster.

The only person who owns the biological material is the Child (and the persons who represent the child until he or she reaches the age of majority, usually his or her Parents). Thus, only the Child and the Parents are entitled to dispose of the samples.

Our priority is to ensure the safety and proper medical storage conditions of stem cell bank with registered office in Pfäffikon, Switzerland customer samples because we know how difficult the situation is for Parents and we want to ensure that they can trust our 18 years of experience in the professional long-term storage of biological material.

FamiCord Group is the biggest stem cell bank in Europe. We store over 450 000 samples. It is not possible to make it for every client to visually inspect his sample – for example for security or organizational reasons. Only authorized specialists have access to the warehouse.

A few months ago, we exceptionally agreed to organize several visits, which was attended by representatives of various social groups, i.e. doctors, researchers, journalists. We have already finished this stage for safety reasons.

We ensure that during the transfers, which were supervised by a group of experts, all the standards and requirements (technical, medical and legal) for the safe transportation of biological material were observed. Cryogenic containers were equipped with special sensors to measure temperature. Any opening of container for checking the samples was filmed. Additionally, all transfers were covered by FamiCord‘s Group insurance policy provided by a group of insurance companies. Whole transfer process was planned very precisely and with details with logistic specialists. We did not notice any of adverse events during the transport. Since the transfer was completed, the biological material is stored under strict controlled conditions in FamiCord laboratories.

Since the transfer was completed, the biological material is stored under strict controlled conditions in FamiCord laboratories.

Along with the samples, FamiCord Group has also received the database which includes partial information regarding Clients. Among these data are also contract and sample numbers. The contract number and the sample numbers are individual designations ascribed solely to one contract and one sample. In our opinion such data is fully sufficient to confirm that the given biological material belongs to your child.

Furthermore, there have already had cases in which we had to release the biological material transferred to our laboratory for medical treatments and the samples in fact belonged to the patients and there were no objections to their quality.

FamiCord Group is responsible for the biological material from the moment in which it was received from your former cryo preservation provider. For obvious reasons FamiCord Group cannot be held liable for the quality of the sample, its preparation and storage before this reception; however, there are no reasons to consider that your former cryo preservation providers could prepare and store the biological material improperly as their laboratories had all the necessary accreditations and met all the highest standards to store the biological material. We shall underline however we have identified visible quality issues with 0,3% of checked sub-units.